Shipping policy
Introduction
At Vexxels, we aim to deliver your orders promptly and efficiently, while offering flexible shipping options to suit your needs. This policy outlines the delivery timelines, costs, and responsibilities associated with orders placed on our website.
Processing Time (Made-to-Order & Custom Pieces)
Made-to-order and custom pieces are processed within 2–5 business days (excluding weekends and holidays) after your order is confirmed. Orders requiring customizations or alterations may take additional processing time, which will be communicated at the time of purchase.
Ready-to-Wear (RTW) Shipping
As Vexxels transitions into offering a Ready-to-Wear collection alongside our made-to-order pieces, RTW items are held in stock and ship as soon as an order is confirmed:
Once your order ships, you will receive a notification along with tracking information.
Shipping Options (Made-to-Order & Custom Pieces)
Domestic Shipping (Ghana):
International Shipping:
Delivery times for international orders may vary depending on the destination and customs clearance.
Shipping Cost
Domestic shipping costs are calculated at checkout based on the selected delivery option; store pickup is free. International shipping fees vary based on destination, package weight, and shipping method, and are calculated at checkout. Customers are responsible for any import duties, customs fees, or taxes applicable in their country.
Order Tracking
Tracking information is sent via email once your order has shipped. You can use the tracking number provided to monitor your shipment and contact the courier directly for updates.
Incorrect Shipping Details
You are responsible for ensuring your shipping information is accurate at checkout. If you notice an error, contact us immediately at vexxelsgh@gmail.com. While we will make every effort to correct it, changes cannot be guaranteed once an order is processed. Vexxels is not liable for shipments lost or delayed due to incorrect shipping details provided by the customer.
Lost or Damaged Shipments
If your package is lost or damaged in transit, notify us at vexxelsgh@gmail.com within 5 business days of the delivery date, or of notification of a shipment failure. We will work with the shipping carrier to resolve the issue; refunds or replacements are handled on a case-by-case basis. Vexxels is not liable for delays caused by shipping carriers, customs, or unforeseen circumstances.
Customs and Duties (International Orders)
International customers are responsible for paying any customs duties, taxes, or fees required by their country. If customs fees go unpaid, the package may be held or returned to Vexxels. In such cases, shipping fees will not be refunded, and additional return shipping costs may be deducted from any refund or store credit issued.
Alterations on Return
International clients: free alterations are available, but you are responsible for the cost of shipping the item to Vexxels and reshipping it after alterations. Please ensure accurate measurements at the time of purchase to avoid unnecessary alteration and shipping costs.
Domestic clients (Ghana): free alterations, including free return shipping, are available within 3 days of receiving your order. Requests made after this window will incur additional charges.
Delivery Issues
If your package is marked as delivered but cannot be located, please check with the shipping carrier, neighbors, or building management, then contact vexxelsgh@gmail.com. We will help to the best of our ability, but Vexxels cannot be held responsible for packages marked as delivered by the courier that are lost or stolen thereafter.
Shipping Restrictions
Vexxels does not ship to P.O. Boxes for international orders; a physical address is required. Orders to regions affected by natural disasters, conflict, or restricted courier services may face delays or cancellation, and customers will be notified if their order is impacted.
Contact Us
If you have any questions about shipping, please email vexxelsgh@gmail.com. Our team is here to help.