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Privacy policy

Introduction

Welcome to Vexxels ("we," "us," or "our"). This Privacy Policy explains how Vexxels Garments, operating under the trade name "Vexxels," collects, uses, shares, and protects your personal information when you visit vexxels.com or make a purchase from us. By using our website, you agree to the collection and use of information as described in this policy.

Information We Collect

Information you provide directly:

● Account information — name, email address, phone number, and password when you create an account
● Order information — billing and shipping addresses, payment details, and purchase history
● Communications — messages you send us via email, WhatsApp, Instagram DM, or contact forms
● Newsletter sign-ups — email address when you subscribe to our mailing list or the Vexxels Inner Circle

Information collected automatically:

● Device and browser information — IP address, browser type and version, operating system, device identifiers
● Usage data — pages visited, time spent on pages, referring URLs, click patterns, and session duration
● Cookies and similar technologies — used to enhance your browsing experience, remember your preferences, and analyze site traffic

Information from third parties:

● Payment processors — Stripe and Paystack process your payment information securely; we receive confirmation of successful transactions but do not store full payment card details
● Shipping partners — DHL, FedEx, and local couriers may share delivery status updates

How We Use Your Information

We use the information we collect to:

● Process and fulfill your orders, including shipping and delivery
● Communicate with you about your orders, account, and inquiries
● Send promotional emails and newsletters, with your consent
● Personalize your shopping experience
● Improve our website, products, and services
● Detect and prevent fraud or unauthorized activity
● Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share your data only with:

● Service providers — payment processors (Stripe, Paystack), shipping carriers (DHL, FedEx, local couriers), email marketing platforms, and website hosting providers who help us operate our business
● Legal authorities — when required by law, court order, or to protect our rights and safety
● Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Cookies and Tracking Technologies

We use cookies to keep you logged into your account, remember items in your shopping cart, analyze website traffic and usage patterns, and improve site functionality. You can manage cookie preferences through your browser settings; disabling cookies may affect some website features.

Data Retention

We retain your personal information for as long as necessary to maintain your account and provide our services, fulfill legal, accounting, or reporting requirements, and resolve disputes and enforce agreements. Order and transaction records are typically retained for 7 years for tax and legal compliance. You may request deletion of your account data at any time — see Your Rights below.

Data Security

We implement industry-standard security measures to protect your information, including SSL encryption for all data transmitted through our website, secure payment processing through Stripe and Paystack, and access controls limiting employee access to personal data. While we take reasonable precautions, no method of transmission over the internet is completely secure.

International Data Transfers

We are based in Ghana and serve customers worldwide. If you are located outside Ghana, your information may be transferred to and processed in Ghana or other countries where our service providers operate. By using our website, you consent to this transfer.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, correct inaccurate or incomplete information, delete your personal data (subject to legal retention requirements), opt out of marketing communications at any time, and withdraw consent where processing is based on your consent. To exercise any of these rights, contact us at vexxelsgh@gmail.com.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vexxels (Vexxels Garments), Accra, Ghana

Email: vexxelsgh@gmail.com   |   Phone: +233 55 261 1268