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Vexxels Online Boutique
Frequently Asked Questions (FAQ)
What delivery options does Vexxels Online Boutique offer?
| Region | Delivery Method | Estimate | Notes |
|---|---|---|---|
| Ghana (local site) | Door-to-door courier / Studio pickup | Standard: 1-3 days | Studio pickup available in Accra |
| USA, UK, Europe, Canada | International courier (DHL, FedEx) | Standard: 5-12 business days | Duties & taxes not included at checkout |
| Rest of World | Express | 2-5 business days |
Can I change my order after placing it?
– Standard delivery: changes allowed within 1-2 business days.
– Express delivery: changes allowed within 6-12 hours.
– Contact us promptly for changes.
Can I check my order status online?
– Live tracking is not available.
– Contact us via Instagram DM, WhatsApp, or email with your order reference.
Can I collect my order from the studio?
– Yes. Available only for orders through the Ghana site and for pickups within Accra.
What payment methods are accepted for Ghanaian orders?
– Stripe and Paystab are available for online checkout.
How long is my store credit valid?
– Valid for 6 months.
– Not publicly published.
Can I place an order over the phone?
– Yes. Orders can be placed over the phone.
– We may follow up with a confirmation message via email or WhatsApp.
Can I book a personal shopping experience?
– Yes. Let us know beforehand.
– If pieces are available, you may visit our studio or book a location service at an additional cost.
Can I pre-order upcoming collection items?
– We do not offer routine pre-orders.
– Sign up for our newsletter to receive early access when pre-orders become available.
Is there a purchase limit per style?
– Yes. Maximum:
– 2 units per style and colour (regular or sale)
– 3 units maximum per style and colour
– Breaches may lead to order cancellation.
How are duties and taxes handled for international orders?
– Duties and taxes are not included at checkout.
– Customers may pay fees upon delivery/customs.
– Integration is in progress.
Returns AND Refunds
Domestic (Ghana):
– Returns accepted within 14 days of delivery if items are unworn, unwashed, and with tags.
– Exchange or credit available based on stock.
– Credit valid for 6 months.
International:
– No returns currently available.
– Credits or exceptions handled case-by-case via customer service
Security AND Verification
– All transactions are SSL encrypted.
– Stripe and Paystab secure all online payments.
– Confirmation and digital receipts sent after successful checkout.
Contact Information
Vexxels
43 Kpakpo Mankralo Street, GD1913034, Accra, Ghana
Email: info@vexxels.com
Phone: +233 552 611 268