Privacy Policy

Introduction

Welcome to Vexxels (“we,” “us,” or “our”). This Privacy Policy explains how Vexxels Garments, operating under the trade name “Vexxels,” collects, uses, shares, and protects your personal information when you visit our website at
vexxels.com
or make a purchase from us.

By using our website, you agree to the collection and use of information as described in this policy.

Information We Collect
Information You Provide Directly
Account information — name, email address, phone number, and password when you create an account
Order information — billing and shipping addresses, payment details, and purchase history
Communications — messages you send us via email, WhatsApp, Instagram DM, or contact forms
Newsletter sign-ups — email address when you subscribe to our mailing list or Vexxels Inner Circle
Information Collected Automatically
Device and browser information — IP address, browser type and version, operating system, device identifiers
Usage data — pages visited, time spent on pages, referring URLs, click patterns, and session duration
Cookies and similar technologies — we use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic
Information from Third Parties
Payment processors — Stripe and Paystack process your payment information securely; we receive confirmation of successful transactions but do not store full payment card details
Shipping partners — DHL, FedEx, and local couriers may share delivery status updates
How We Use Your Information
We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Communicate with you about your orders, account, and inquiries
Send promotional emails and newsletters (with your consent)
Personalize your shopping experience
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We share your data only with:

Service providers — payment processors (Stripe, Paystack), shipping carriers (DHL, FedEx, local couriers), email marketing platforms, and website hosting providers who help us operate our business
Legal authorities — when required by law, court order, or to protect our rights and safety
Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity
Cookies and Tracking Technologies
We use cookies to:

Keep you logged into your account
Remember items in your shopping cart
Analyze website traffic and usage patterns
Improve site functionality
You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

Data Retention
We retain your personal information for as long as necessary to:

Maintain your account and provide our services
Fulfill legal, accounting, or reporting requirements
Resolve disputes and enforce agreements
Order and transaction records are typically retained for 7 years for tax and legal compliance. You may request deletion of your account data at any time (see Your Rights below).

Data Security
We implement industry-standard security measures to protect your information, including:

SSL encryption for all data transmitted through our website
Secure payment processing through Stripe and Paystack
Access controls limiting employee access to personal data
While we take reasonable precautions, no method of transmission over the internet is completely secure.

International Data Transfers
We are based in Ghana and serve customers worldwide. If you are located outside Ghana, your information may be transferred to and processed in Ghana or other countries where our service providers operate. By using our website, you consent to this transfer.

Your Rights
Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal data (subject to legal retention requirements)
Opt out of marketing communications at any time
Withdraw consent where processing is based on your consent
To exercise any of these rights, contact us at
.

Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Vexxels (Vexxels Garments) 43 Kpakpo Mankralo Street GD1913034, Accra, Ghana

Email:
Phone: +233 552 611 268