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Privacy Notice
Details of the Privacy Policy
Introduction
This Privacy Policy explains how Vexxels International ("we," "us," or "our") collects, uses, and protects your personal data when you use our website (https://vexxels.com/), shop our products, or interact with our services. We are committed to complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and California Consumer Privacy Act (CCPA).
Personal Data We Collect
We may collect and process the following categories of personal data:
– Identity Data: full name, username, date of birth (if applicable)
– Contact Data: email address, phone number, billing/shipping address
– Order Data: purchase history, order number, transaction details
– Technical Data: IP address, browser type, operating system, referring URLs, device information
– Marketing Data: preferences, feedback, survey responses, email opt-ins
We do not collect or process sensitive personal data unless legally required and with your explicit consent.
How We Use Your Information
We use your personal data to:
– Fulfill and manage your orders
– Provide customer service and respond to inquiries
– Deliver marketing content and newsletters (only if consented)
– Improve website performance and user experience
– Detect and prevent fraud and security threats
– Comply with legal and regulatory obligations
Legal Bases For Processing (GDPR)
We process your personal data based on:
– Consent: when you subscribe to newsletters or marketing
– Contractual Necessity: to process your orders and deliver products
– Legal Obligation: for tax, accounting, or regulatory compliance
– Legitimate Interests: improving our services and protecting against fraud
Sharing Your Information
We may share your data with trusted third parties who help us operate our business:
– Payment processors (e.g., Stripe, PayPal)
– Fulfillment partners (e.g., DHL, FedEx)
– Marketing platforms (e.g., Klaviyo, Meta Ads)
– Web analytics tools (e.g., Google Analytics)
– Professional advisers (e.g., legal, tax consultants)
All service providers are contractually obligated to handle your data securely and in accordance with applicable laws.
International Data Transfers
If you are located in the EU/UK and your data is transferred outside the EEA (e.g., to the US or Ghana), we ensure that:
– Transfers are made to countries deemed to have adequate protection by the European Commission
– We use Standard Contractual Clauses or other lawful mechanisms for data protection
Your Rights (GDPR & CCPA)
You have the right to:
– Access your personal data
– Request correction or deletion
– Object to processing or request restriction
– Withdraw consent at any time
– Data portability (where applicable)
– Lodge a complaint with your local data protection authority
– (If under CCPA) Request to know what data we collect and request deletion or opt-out of data sales (we do not sell personal data)
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements.
Cookies And Tracking
We use cookies to:
– Enable website functionality
– Remember user preferences
– Analyze site traffic
– Deliver personalized marketing
You can manage or disable cookies through your browser settings or via our Cookie Banner preferences tool.
Data Security
We implement strict technical and organizational measures to protect your data:
– Encrypted transactions and secure socket layer (SSL) technology
– Secure storage environments
– Access controls and employee training
Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect data from children without verified parental consent.
Changes To This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. Continued use of our services indicates your acceptance.
Contact Information
Vexxels
43 Kpakpo Mankralo Street, GD1913034, Accra, Ghana
Email: info@vexxels.com
Phone: +233 552 611 268